Front End Manager

Belfast Community Co-op•Belfast, ME

2d•$24

About The Position

The Belfast Community Co-op is looking for a Front End Manager to be part of our Customer Service management team. The ideal candidate is an effective and experienced leader. They are skilled in creating and maintaining a positive customer experience, developing and implementing systems, and are solution-oriented. We are looking for someone who will partner with our Customer Service Manager to reach our goal of providing an exceptional experience for our customers. Belfast Community Co-op’s mission is to bring locally sourced, reasonably priced, organic and natural products to all while fostering an environment where everyone is truly welcome This is a full-time position, 40 hours weekly, requiring flexible availability with a starting wage of $24.00 per hour. The Front End Manager is responsible for all aspects of Front End operations, including hiring, training, developing, scheduling, and supervising Customer Service Clerks and Front End Shift Leads. Under the direction of the Customer Service Manager, the Front End Manager ensures a positive customer experience for Belfast Community Co-op customers and workers. The Front End Manager is responsible for controlling loss by implementing appropriate cash controls, and ensuring receipt of payment for all products. The Front End Manager’s shift may include developing and maintaining department SOPs, collaborating with other departments for Customer Service Clerk scheduling, retail readiness tasks, troubleshooting technology and pricing issues, resolving customer questions and complaints, facilitating the movement of cash throughout the store, opening or closing the store as scheduled, and performing cashier duties as needed.

Requirements

Supervisory experience in a retail setting
Experience handling cash
Experience using a Point of Sale (POS) system
Demonstrated ability to perform customer service in person and over the phone
Problem-solving skills, including assessing complex situations, determining action steps, and communicating evolving plans to a varied audience
Strong written and verbal communication
Experience with Google Suite, including Docs, Gmail, and Sheets
Ability to manage multiple time-sensitive tasks

Nice To Haves

Experience with POS and spreadsheet programs sufficient to communicate and prepare reports with accuracy, and in a timely manner.
Knowledge of ECRS Catapult
Experience with natural foods co-ops

Responsibilities

Leads the Front End team in providing shoppers with an exceptional experience
Provides supervision and support to Front End staff by assisting with customer service, process adherence, and training.
Develops and maintains SOPs and training materials, and coordinates training across the organization
Responsible for adequate staffing of the department and organizing the schedule to ensure maximum department productivity and efficiency
Coordinates across departments to improve efficiency, consistency, and shared success
Sets and upholds departmental procedures for cash controls, retail readiness, and customer service.
Troubleshoots technology and pricing issues and resolves customer questions and complaints in a way that aligns with Co-op standards for customer service, asset protection, and staff treatment
Acts as a part of the Front End team to uphold safety, customer service, and asset protection standards
Performs Floor Manager and cashier tasks as scheduled, modeling leadership by upholding department standards for assigned tasks
Maintains a strong awareness of the Front End department function and addresses issues promptly and appropriately, following store-wide standards for safety, documentation, performance coaching, and incident reporting when called for
Works with Customer Service Manager to set priorities that align with overall store strategies
Acts as a part of the management team to meet the Co-op’s ends of providing an efficiently managed, safe, respectful, and inclusive working and shopping environment.