Front End Manager
About The Position
SPECIFIC TASKS, DUTIES, & RESPONSIBILITIES · Receive visitors and answer the telephone taking messages and disbursing to the appropriate party. · Delegate telephone answering and messages to other front end staff as needed. · Prioritize incoming calls and visits based on urgency and respond to citizen needs with timely and accurate information. · Communicate with employees by handheld radio. · Create and close workorders for various divisions, including checking in on progress, updating customers, and verifying work completion. · Create utility locates and submit to 811. · Receive utility locates from 811 and disperse to Utility Line Locator. · Speak with citizens regarding all cemetery information. · Walk through cemetery with families looking to purchase burial plots and answer any questions. · Process Payments for cemetery. · Create deeds for burial plots and update ownership information into Access Database. · Coordinate with funeral directors to exchange burial information and to mark gravesites for burials. · Any other duties assigned. WORKER REQUIREMENTS (education, certifications, experience, etc.) · High school diploma or GED (General Education Degree) · Valid Driver’s License · Computer literate and proficient in Microsoft office software · Proficiency in software and processes related to Customer Relationship Management (CRM) or Customer Success Management (CSM) · Ability to make quick and accurate decisions based on emergency situations and established procedures HOURS/SCHEDULING · Monday-Friday · 7am-4pm · On call for emergencies · Overtime as needed
Requirements
- High school diploma or GED (General Education Degree)
- Valid Driver’s License
- Computer literate and proficient in Microsoft office software
- Proficiency in software and processes related to Customer Relationship Management (CRM) or Customer Success Management (CSM)
- Ability to make quick and accurate decisions based on emergency situations and established procedures
Responsibilities
- Receive visitors and answer the telephone taking messages and disbursing to the appropriate party.
- Delegate telephone answering and messages to other front end staff as needed.
- Prioritize incoming calls and visits based on urgency and respond to citizen needs with timely and accurate information.
- Communicate with employees by handheld radio.
- Create and close workorders for various divisions, including checking in on progress, updating customers, and verifying work completion.
- Create utility locates and submit to 811.
- Receive utility locates from 811 and disperse to Utility Line Locator.
- Speak with citizens regarding all cemetery information.
- Walk through cemetery with families looking to purchase burial plots and answer any questions.
- Process Payments for cemetery.
- Create deeds for burial plots and update ownership information into Access Database.
- Coordinate with funeral directors to exchange burial information and to mark gravesites for burials.
- Any other duties assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1-10 employees
