Front End Manager

Outpost Natural Foods•Mequon, WI

24d•Onsite

About The Position

To ensure the highest level of service possible to Outpost’s internal and external customers. To ensure an organized and smoothly run front end department by maintaining the flow of operations, accurate cash handling, and front end security. To manage, motivate, and provide front end staff with the tools required to be successful in their jobs.

Requirements

Outstanding customer service skills
Previous retail experience
Management experience — hiring, training, and evaluating
Experience in money handling
Proficiency in math
Knowledge of natural foods and natural foods industry
Experience in planning, developing, and implementing systems, procedures and policies
Attention to detail and good organizational skills
Ability to handle multiple demands, work under time pressures, and meet deadlines
Willingness to be open, to learn, and take on new responsibilities
Demonstrate objectivity, neutrality and calmness under pressure
Regular, predictable attendance
Ability to maintain confidentiality
Effective communication skills in English
Ability to read and comprehend instructions
Ability to appropriately delegate work duties and manage and motivate staff
Demonstrated ability to follow through on commitments
Ability to work in a fast-paced environment

Responsibilities

Treat people fairly, consistently, and with respect.
Ensure efficient, informative, and friendly service according to established customer service vision and standards.
Model supportive and participatory leadership qualities, promote team building and motivate staff to achieve their stated objectives.
Treat staff and managers with consistency and fairness, in a style appropriate to a cooperative work environment.
Ensure that communications are clear, direct, and respectful.
Ensure the integrity of Outpost’s stated values in decision-making and interactions with others.
Use the interest-based problem solving method to resolve issues
Ensure professional and friendly service from all front end staff.
Act as a model to all employees following both the union contract and employee handbook.
Ensure that cashiers are available to check out customers with minimum waiting.
Set daily priorities for front end leadership team to ensure productive work flow.
Establish procedures to ensure accuracy and security of all cash received through front end. Uphold money handling procedures, cashier deposit paperwork, and cashier over-short policies.
Investigate and follow up on questionable transactions and drawer balances.
Ensure timely and accurate daily deposits and paperwork.
Ensure all front end staff are aware of all of the changes in store policies and procedures, including policies and procedures affecting cashiers, such as price changes, specials, and new programs.
Provide timely back-up when needed on the front end.
Establish policies and procedures for customer service desk staff. Train and schedule front end staff for service desk shifts.
Ensure that customer service staff promptly answer the phones and refer calls to the appropriate staff.
Ensure prompt service to customers at the customer service desk.
Oversee and support the web store/curbside operations.
Ensure accurate shelf labels and signs are in place.
Oversee the testing of scanning system for accuracy on each item put on sale or removed from sale status.
Maintain a system of ongoing shelf verification throughout store.
Ensure department managers are assisting in efficiently correcting misrings.
Ensure staff are trained in handling emergencies (shoplifters, robberies, accidents, fire, etc.).
Ensure that department work areas and aisles are in a clean and orderly condition and meet all Health Department requirements.
Ensure proper function and maintenance of cash register equipment. Act as a liaison with cash register company for maintenance and repair. Advise store manager of equipment repair/replacement needs.
Uphold department safety guidelines to ensure the safety of all department staff.
Develop and revise department’s standard operating procedures (SOP) as needed. Ensure staff is aware of and trained in department SOP’s.
Develop and uphold performance standards for all front end staff.
Schedule front end staff according to weekly labor budget and quarterly cost of labor. Arrange for coverage of vacant shifts and fill in as needed.
Hire qualified front end staff within established policies.
Ensure training for all department staff. Successfully complete training checklists with new department staff.
Motivate and provide front end staff with the tools and materials required to ensure high quality and efficient job performance.
Provide timely, thorough and thoughtful performance evaluations to department staff.
Take corrective counseling measures and/or disciplinary action as needed for all department staff, according to established personnel policies.
Ensure that department meetings are conducted to maintain effective communication with staff.
Attend management team meetings.
Work with store manager to establish goals for labor.
Work with store manager to develop annual operating budget, capitol budget, and equipment needs.
Develop annual labor budget according to established productivity, labor, and cost goals.
Work MOD shifts as scheduled, with focus on total store operations.
Perform all other duties included in department coordinator, assistant, journeyperson, and clerk job descriptions.
Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.
Keep store/office orderly and clean.
Maintain a positive attitude.
Perform all other duties as assigned by store manager.