Front End Lead

Mississippi Market Natural Foods Co-op • St Paul, MN

9d

About The Position

Front End Leads support the Front End Manager in ensuring a great customer experience, the team is working effectively together, efficient and accurate sales transactions, and the department is organized and clean. They help customers, support and supervise staff, reconcile transactions, and ensure the area is safe, friendly, and inviting. Their main responsibilities include customer service and sales transactions, staff support and supervision (directing, coaching, and training), keeping things safe and healthy, ordering and organizing supplies, and helping to create a welcoming environment. This position also supports store operations in other departments as needed and appropriate .

Requirements

• Customer Service: Proven ability to engage with customers and staff in a friendly and welcoming manner, actively listen, understand needs, address questions, and provide solutions; skilled at and committed to resolving customer concerns
• Cash Handling Experience: Direct experience in cash handling; knowledge of proper cash handling procedures, including counting, and verifying transaction amounts; ability to reconcile transactions
• Teamwork: Demonstrates a professional, collaborative, adaptable, and flexible approach to work, especially during challenging situations, with a strong commitment to supporting the team; willing to learn new tasks and open to feedback
• Communication: Proven ability to effectively communicate with customers and staff; ability to provide information in a respectful and concise way fostering a positive and professional experience; ability to proactively communicate issues and concerns to leadership
• Leadership Skills: A demonstrated interest and ability to provide day to day direction, feedback, and coaching to staff; the desire to grow as people leaders; the ability to actively contribute to and support an inclusive work environment
• Time Management: Ability to organize, prioritize, delegate, and manage time efficiently to effectively complete tasks and responsibilities
• Problem Solving: Ability to assess and address situations and departmental needs in advance; sound problem-solving skills for resolving staffing issues, customer complaints, and day-to-day challenges; skilled at handling challenging situations calmly and effectively
• Dependability: Proven ability to show up each day in a timely manner , ready to work and support team members; consistently follow through with meeting deadlines for accurately completing tasks and responsibilities
• Technical Skills: Demonstrated ability to operate a point-of-sale (POS) system; basic computer skills including ability to draft and upload documents, email, and navigate Excel spreadsheets; basic math skills; ability to quickly and accurately perform addition, subtraction, multiplication and division
• At least 18 years old

Nice To Haves

• Retail Experience: Experience in fast paced retail setting
• Supervision: Supervisory experience including staff direction, coaching, feedback, and training
• Multilingual

Responsibilities

• customer service and sales transactions
• staff support and supervision (directing, coaching, and training)
• keeping things safe and healthy
• ordering and organizing supplies
• helping to create a welcoming environment
• supports store operations in other departments as needed and appropriate

Benefits

• 20% employee discount
• Competitive paid time off and paid volunteering
• 401(k) matching
• Low-cost health insurance premium options, and FREE access to primary care and mental health counseling for those enrolled in our medical insurance
• EAP
• On Demand Pay
• Free food "buddies"
• Employee referral bonuses
• Dress code that allows for inclusivity and creativity

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 251-500 employees