DFWSS03 Front End - Front End Lead - Part-Time

HEB•Irving, TX

About The Position

As a Joe V's Front End Lead, you'll ensure accurate, efficient day-to-day operations and a constant workflow on the Front End, ensure compliance with policies and procedures, resolve issues as they arise, work across departments and functions as needed, and foster great customer service.

Requirements

ability to lead a team, or related experience
advanced customer service skills
Minimum age 18 (mandatory)
6+ months of related experience
Experience working in a fast-paced, high-volume environment
Completion of required job skills training, compliance-related training, and division orientation
Strong working knowledge of assigned department(s) or area(s)
Understanding of basic financial workings of assigned department, and how to drive profitability
Strong verbal / written communication and interpersonal skills
Conflict resolution and influencing skills
PC skills
Ability to provide feedback on department procedures
Ability to be flexible in adjusting priorities
Ability to manage multiple priorities and shift focus between tasks
Ability to work a flexible schedule
Proficiency in Scanner and Business Center duties and skills
Function in a fast paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Safely maneuver around moving mechanical parts
Constantly stand, reach at waist, grasp
Frequently stand, walk
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, and use fine motor movements
Occasionally be exposed to wet (non-weather) conditions, ambient temperature, and loud noise
Demonstrate the ability to lift 35 lbs, and manage in excess of 35 lbs

Responsibilities

Applies experience and knowledge to support the Store and Department in Manager's absence
Leads a team in efficient day-to-day operations and a constant workflow
Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules
Ensures compliance with company, Store, and department policies and procedures
Assists in all technical areas such as scanning, as needed
Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
Troubleshoots / reports equipment issues
Ensures adequate levels of product and supplies for day-to-day operations (e.g., cash handling / Business Center forms, supplies)
Performs Department and cross-functional duties as needed
Ensures compliance with federal and state regulations and Store and department standard operating procedures
Cleans / sanitizes department and work areas, sales floor, display cases, prep areas, and equipment
Complies with all requirements, guidelines, and procedures (e.g., MSB, other governing policies)
Complies with company security and confidentiality guidelines
Performs overrides at registers and Business Center following guidelines and policies
Ensures Cash Control and Business Partners follow SOPs, training, and regulations
Ensures Money Service Business (MSB) compliance records are accurate, up to date, and stored and rotated correctly
Ensures daily and weekly Store, Business Center paperwork records are stored and rotated correctly
Ensures Lotto inventory is performed quarterly, and Lotto machine is filled and functioning
Role models / fosters excellent customer service
Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner
Engages with customers; directs customer traffic as needed
Stocks / merchandises products effectively to engage customers
Prepares / reconciles tills and cash machines and researches / resolves variances
Prepares / verifies / checks / maintains all business transactions; researches / resolves business transaction variances; tracks / maintains records of all variances; communicates to Front End Manager
Performs all approved Business Center transactions; handles exchanges and refunds
Documents daily paperwork and register readings