DFWSS02 Front End - Front End Lead - Part-Time

HEB • Dallas, TX

1d

About The Position

As a Joe V's Front End Lead, you'll ensure accurate, efficient day-to-day operations and a constant workflow on the Front End, ensure compliance with policies and procedures, resolve issues as they arise, work across departments and functions as needed, and foster great customer service.

Requirements

• ability to lead a team, or related experience
• advanced customer service skills
• Minimum age 18 (mandatory)
• 6+ months of related experience
• Experience working in a fast-paced, high-volume environment
• Completion of required job skills training, compliance-related training, and division orientation
• Strong working knowledge of assigned department(s) or area(s)
• Understanding of basic financial workings of assigned department, and how to drive profitability
• Advanced customer service skills
• Strong verbal / written communication and interpersonal skills
• Conflict resolution and influencing skills
• PC skills
• Ability to provide feedback on department procedures
• Ability to be flexible in adjusting priorities
• Ability to manage multiple priorities and shift focus between tasks
• Ability to work a flexible schedule
• Proficiency in Scanner and Business Center duties and skills
• Function in a fast paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Safely maneuver around moving mechanical parts
• Constantly stand, reach at waist, grasp
• Frequently stand, walk
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, and use fine motor movements
• Occasionally be exposed to wet (non-weather) conditions, ambient temperature, and loud noise
• Demonstrate the ability to lift 35 lbs, and manage in excess of 35 lbs

Responsibilities

• Applies experience and knowledge to support the Store and Department in Manager's absence
• Leads a team in efficient day-to-day operations and a constant workflow
• Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules
• Ensures compliance with company, Store, and department policies and procedures
• Assists in all technical areas such as scanning, as needed
• Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
• Troubleshoots / reports equipment issues
• Ensures adequate levels of product and supplies for day-to-day operations (e.g., cash handling / Business Center forms, supplies)
• Performs Department and cross-functional duties as needed
• Ensures compliance with federal and state regulations and Store and department standard operating procedures
• Cleans / sanitizes department and work areas, sales floor, display cases, prep areas, and equipment
• Complies with all requirements, guidelines, and procedures (e.g., MSB, other governing policies)
• Complies with company security and confidentiality guidelines
• Performs overrides at registers and Business Center following guidelines and policies
• Ensures Cash Control and Business Partners follow SOPs, training, and regulations
• Ensures Money Service Business (MSB) compliance records are accurate, up to date, and stored and rotated correctly
• Ensures daily and weekly Store, Business Center paperwork records are stored and rotated correctly
• Ensures Lotto inventory is performed quarterly, and Lotto machine is filled and functioning
• Role models / fosters excellent customer service
• Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner
• Engages with customers; directs customer traffic as needed
• Stocks / merchandises products effectively to engage customers
• Prepares / reconciles tills and cash machines and researches / resolves variances
• Prepares / verifies / checks / maintains all business transactions; researches / resolves business transaction variances; tracks / maintains records of all variances; communicates to Front End Manager
• Performs all approved Business Center transactions; handles exchanges and refunds
• Documents daily paperwork and register readings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed