Front End Customer Service Supervisor

The TJX Companies, Inc.•Annapolis, MD

69d•$16 - $17•Onsite

About The Position

Annapolis Homegoods is now hiring for a Full Time Front End Customer Service Supervisor. This position is in charge of all Front End controls. It is the Front End Supervisor's role to coach and train all associates to ensure the Front End is running smoothly. One of the primary responsibilities of this position is to drive our TJX Rewards Credit Card Program. It is imperative that this leadership position drives our TJX Rewards program by obtaining customer applications while ringing out customers on the front end to lead by example. This position will also be responsible for doing role plays with associates to ensure they are properly offering the card to our customers. The candidate must have a proven track record in leading a team in a customer service oriented environment. The preferred candidate will also have sales experience. If you meet these qualifications and you thrive in a fast paced, customer service environment then apply Today! Opportunity: Grow Your Career. Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed

Requirements

High School graduate or equivalent degree preferred
Available to work flexible schedule including evenings and weekends
Able to work as a team member
Excellent interpersonal skills
Exceptional customer service skills
Able to lift heavy merchandise with/without reasonable accommodations
Able to train and provide direction to others
Able to run a register/handle money
Must be able to handle confidential information with discretion

Nice To Haves

Experience as a coordinator or previous retail/supervisory experience preferred

Responsibilities

Promotes a “Highly Satisfied” customer experience
Drives customer loyalty through programs and initiatives
Addresses customer concerns and issues promptly
Updates Associates on current customer experience feedback, goals, and company initiatives
Trains and mentors all Associates on Policies and Procedures
Provides recognition and constructive feedback on cashier performance
Maintains and monitors cash controls including change fund
Adheres to all labor laws and meal and break period policies
Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
Audits and approves paperwork
Maintains cleanliness, recovery, and organizational standards throughout the frontline
Monitors all frontline equipment, communicating issues to management
Executes and adheres to Company directives
Maintains and upholds merchandising standards within the queue-line
Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
Ensures proper and timely handling of damages and Mark out of Stock
Promotes a safe environment, reporting any type of safety hazard in the store
Other duties as assigned