Front End Customer Service Clerk

KENTS MARKET GROUP•Plain City, UT

About The Position

The Customer Service Clerk plays an integral role in ensuring a seamless shopping experience for customers while maintaining an efficient checkout process. This position involves overseeing the front end operations, which includes managing cashiers to ensure that the store’s appearance and workflow meet the company’s standards. By coordinating the activities at the front end, the Customer Service Clerk ensures that customers receive prompt and courteous service, helping to enhance customer satisfaction and loyalty. Additionally, the role involves handling customer inquiries and resolving any issues that may arise, thereby acting as a bridge between the customers and the store’s leadership team.

Requirements

MINIMUM AGE: 18 Years of age required to sell tobacco products and/or alcohol
Please note: weekend shifts are required (holidays as applicable)
Cashier experience and using computerized cash register systems
Excellent communication skills that include good listening skills and the ability to provide clear direction both written and verbal
Demonstrated team building and leadership skills
The ability to handle and prioritize multiple demands and remain calm under pressure
Good computer skills including word, spreadsheet, and database systems

Responsibilities

Is aware of ad items, special prices, coupon deals or other features that apply to the store’s sales program. Always communicates the information to front-end personnel. Immediately notifies proper personnel of any pricing errors or items not found on file.
Continually observe the front-end for proper coverage during high volume times and ensure additional help is put in as needed. Help whenever needed and have the ability to operate the cash register efficiently, bag customer’s purchases and perform all related checkout procedures in a fast, friendly, and accurate manner.
Assist in ensuring the availability, control and proper use of front-end supplies including: bags, register tapes, office forms, cleaning supplies, etc. within established budgets and guidelines.
Ensure timely control, accuracy and security of cash in registers and safe.
Ability to implement all security and cash drawer accounting procedures as outlined by company policies. Follow company policy in opening and closing the store.
Exhibit and develop maximum customer relations through a friendly and courteous behavior.
Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
Maintain good working relationships with other department managers with objective of improving sales storewide.
Comply with all company policies, programs and directives as specified in the Core Values.
Provide professional example for other store team members to follow.
A Customer Service Clerk will assist with general housekeeping duties as assigned.
Supports the team by taking on additional tasks or responsibilities as requested.