Front End Customer Service Manager - Full Time

Buchheit Inc • Centralia, IL

89d

About The Position

Front End Customer Service Managers are responsible for day-to-day front end operations including supervising team members, handling customer requests, managing all aspects of POS operations, administering and enforcing company policies, and ensuring efficient operation of all front end activities.

Requirements

• Prior customer service and supervisory experience is essential
• Must possess in-depth knowledge of customer service principles and practices
• Must possess strong work ethic and interpersonal skills
• Basic computer skills and product knowledge
• Must be able to work a flexible schedule
• Ability to multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
• Ability to effectively communicate with customers and employees, in-person and over the phone
• Ability to demonstrate initiative and effective problem-solving skills within the scope of the position
• Ability to maintain a pleasant and calm disposition under stress

Responsibilities

• Implement customer service policies and procedures and communicate customer service standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service
• Identify and implement strategies to improve quality of service, productivity and profitability
• Coordinate with company management to support and implement growth strategies
• Coordinate and manage customer service projects and initiatives
• Ensure budget requirements are met
• Evaluate and performance manage staff
• Identify and address staff training and coaching needs
• Balance cash drawer, and prepare deposit for financial institution
• Basic accounting functions
• Additional duties, as assigned

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance
• Short-Term/Long-Term Disability Insurance
• Critical Care Insurance
• Accident Insurance
• Earned PTO/Illinois – Paid Leave for all Workers Act
• Employee Assistance Program
• 401k Retirement Savings Plan
• Team Member Discount
• Bereavement Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees