Front End/Asst Dept Leader
About The Position
The Front End/Asst Dept Leader is responsible for creating an outstanding customer experience through exceptional service and maintaining a safe and clean environment. This role assists the department manager in achieving sales and profit goals, monitoring quality assurance standards, and directing/supervising all functions and activities of the Front-end department. The Assistant Department Leader supports day-to-day Front-end operations, assists with the execution of best practices, goals, and standards, and demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Requirements
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math (counting, addition, and subtraction)
- Retail or Customer Service experience
Nice To Haves
- High school diploma or equivalent
- Management experience
- Second language (speaking, reading and/or writing)
Responsibilities
- Promote trust and respect among associates
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products
- Assist with monitoring and control supply expenses for the department
- Assist with managing cash control, sales and cash items and records for the store
- Manage the scheduling of Front-end associates to provide adequate department coverage
- Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
- Assist with creating and execute budgets and scheduling of labor in partnership with store management
- Assist in the development and implementation of department action plans to achieve desired results
- Collaborate with Front-end associates and promote teamwork
- Display a positive attitude
- Stay current with present, future, seasonal and special ads
- Adhere to all food safety regulations and guidelines
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
- Adhere to all local, state and federal laws, and company guidelines
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
- Must be able to perform the essential functions of this position with or without reasonable accommodation
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
