FRONT DOOR RECEPTIONIST

New York City, NY • Brooklyn, NY

116d

About The Position

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. Under direction of the Front Door Reception (FDR) Supervisor, with latitude to exercise independent judgment and initiative, the Front Door Receptionist is responsible for efficiently routing to the appropriate service area all individuals visiting a Family Independence Administration Model Center, including those applying for Public Assistance, Medicaid, and Food Stamps benefits, as well as those who are currently in receipt of assistance and have scheduled appointments.

Requirements

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
• One year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Nice To Haves

• Eligibility for the 55-a Program for qualified persons with a disability.

Responsibilities

• Receive and direct customers to the appropriate unit within the Model Office by providing visitors with information where possible.
• Ask the reason for the visit and document the arrival and arrival time of the customer.
• Access the appointment log and review the scheduled appointments using the filter options in the Front Door Electronic Reception System (FRED) to determine if individual has an appointment.
• Perform a case search in the Front Door Electronic Reception System (FRED).
• Issue numbered and color-coded tickets according to the visitor policy utilizing the Front Door Electronic Reception System (FRED).
• Issue children's corner passes to parents/guardians accompanied by appropriately aged children.
• Direct individuals to the appropriate floor for case management or food stamp reception area.
• Review appointment letters, court papers or other documents presented.
• Batch received materials by applying codes from appropriate coding sheet by category.
• Explain the types of services available in the Model Office at all times.
• Determine whether customers have an emergency in order to provide quick service and complaint resolution expeditiously.
• Assign appropriate pass/ticket to enter designated area and enlighten the customers about the location and color associated with each service area.
• Hand out appropriate Public Assistance, Medicaid and Food Stamps Application Kits to individuals applying for benefits.
• Review and respond to applicant's questions.
• Assist participants in accessing information regarding the status of their cases or seeking walk-in assistance with employment, domestic violence, or other issues.

Benefits

• Eligibility for federal loan forgiveness programs and state repayment assistance programs.

What This Job Offers

• Job Type: Full-time
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees