Front Door Greeter Full Time

BJ's Wholesale Club • Fort Worth, TX

1d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members. The Front Door Greeter is responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team Members are expected to carry out job functions as assigned, support club policies, act with honesty and integrity, ensure a safe and positive environment, embrace inclusion and diversity, work as a team, move with speed and agility, innovate and adapt, and maintain a friendly and positive attitude. The role also involves delivering service excellence to members, resolving concerns, and ensuring a safe environment. Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and Fast, Friendly Full, Fresh, Clean Club Standards is required. Team members should understand how to access and read performance reporting for their department and see the connection between execution and business impact. BJ’s Wholesale Club is a leading membership warehouse club with over 250 clubs, nearly 200 BJ’s Gas® stations and eight distribution centers across 21 states, serving over 8 million members.

Requirements

• Strong interpersonal skills and an attention to detail are required.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age, Delaware – At least 21 years of age.

Nice To Haves

• Basic math skills preferred.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Records register receipt discrepancies and notifies front line to immediately rectify the situation.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintains high standards of safety for members and team members.
• Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Processes empty water jug return vouchers to members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees