Door Greeter Supervisor

Loews Hotels•Orlando, FL

5d•Onsite

About The Position

Responsible for the training, team member well-being, scheduling, supervision and ensure successful compliance in all aspects of the Guest Services operation. Supervises the continued development of hotel’s relationship with Front Door Services provider ensuring adherence to all Loews Standards and Practices. Ensures provision of accurate and up to date hotel and area information by Guest Services Team. Welcomes guests to the resort and controls traffic flow on the front drive. Informs guests of self-parking procedures and/or any temporary parking guidelines as necessary. Coordinates taxi cab usage on the front drive. Maintain luggage service desk, assisting guests with storage of luggage in the bell closet, provides travel directions and assists guests as needed.

Requirements

Minimum two years Guest Services experience at a large resort property or equivalent
Ability to handle stress in a fast-paced work environment
Excellent knowledge of local area
Extensive knowledge of all hotel departments
Strong leadership skills
Excellent Guest Service skills required
Ability to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented
Position requires continual bending, lifting, stooping, and pushing
Must be able to lift 75 pounds and push a cart weighing up to 250 pounds
Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required.

Nice To Haves

Previous hotel experience preferred
Previous experience with property management systems preferred (HOTSOS, REX, PMS, OPERA).

Responsibilities

Provides leadership, assistance and supervision to Guest Service team members
Provide coaching and development for Guest Service team members
Complete the weekly Luggage team member schedule
High visibility interaction with all team members and guest on a continuous basis to provide assistance and ensure satisfaction
Manage the package procedure and ensure all packages are successfully logged in/out
Ensures proper and safe traffic flow
Welcomes guests to the Hotel
Provides parking information to guests
Stores luggage for guests when guestrooms are not ready upon arrival
Handles guest inquiries professionally and with the utmost courtesy and accuracy
Provides guests with Hotel and surrounding area information and travel directions
Summons taxis for outbound guests and provides information regarding other transportation options
Becomes familiar with guest names and acknowledges guests by name
Maintains the cleanliness of Hotel front entrance area, immediately picking up any trash or debris, contacting Housekeeping for major cleaning tasks
Provide detailed information about hotel facilities and operating hours.
Is alert to guests who appear to be intoxicated and intend to drive a vehicle – notifies Security department immediately for assistance
Assists Security when a Code Red takes place
Answers telephone calls in a professional manner consistent with Star Service Standards
Ensures that deliveries of Hotel supplies and large cargo are made at the loading dock, NOT through the front door
Assists front desk in coordinating room moves
May perform the duties of resort shuttle driver
Maintain log and maintenance of resort vehicles
Maintain inventory and maintenance of bell carts on property
Other duties as assigned
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with Loews Hotels standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with Loews Hotels standards, policies and rules
Recycles whenever possible
Remains current with Loews Hotels information and changes
Complies with Loews Hotels uniform and grooming guidelines