Front Desk

KW PROPERTY MANAGEMENT AND CONSULTING•Naples, FL

About The Position

The Front Desk provides a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, the Front Desk must have experience in the hospitality industry, must demonstrate organizational skills, excellent interpersonal skills and strong communication. Oversees the daily operation of the Front of House operations to include the Front Desk, and package room. Must be available to support the team with administrative duties such as invoice processing, distributing mail to owners, emails, etc. As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High School Diploma
Must possess strong administrative background with ability to learn and grow within a team
Must be proficient and working knowledge of Microsoft Office Applications.

Nice To Haves

AA or BA degree in Hospitality, Property Management, or Related field is a strong plus

Responsibilities

Acquires and maintains current knowledge client’s community documents, policies, and procedures.
Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it’s residents, their guest and all staff.
Ensures resident guest and intrusion deterrent policies are effectively followed.
Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives.
Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections.
Sets and adheres to the highest standards of performance
Responds to phone calls and correspondence in a timely, professional manner.
Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly.
Ensure violations and work orders are processed regularly as required.
Preform regular rounds of the property to insure the established safety procedures and rules are being followed by residents, their guest and vendors (contractors).
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.