Front Desk

Shelbyville • Shelbyville, KY

1d • $15 • Onsite

About The Position

Join the team at Candlewood Suites - Shelbyville as a Front Desk associate. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. You will play a key role in creating a welcoming atmosphere and addressing guest needs efficiently and professionally.

Requirements

• High school diploma or equivalent
• Previous experience in a front desk or customer service role preferred
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and familiarity with reservation software is a plus
• Reliable, punctual, and dedicated to delivering outstanding guest service
• Must have hotel experience

Nice To Haves

• Previous experience in a front desk or customer service role preferred
• Basic computer skills and familiarity with reservation software is a plus

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor
• Manage the check-in and check-out processes accurately and efficiently
• Answer guest inquiries in person, by phone, or via email promptly
• Maintain accurate records of reservations, cancellations, and guest accounts
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Handle guest complaints or issues with patience and professionalism
• Process payments and manage the cash register with attention to accuracy
• Adhere to all hotel policies and procedures

Benefits

• Competitive hourly wage of $15.00
• Opportunities for career growth and advancement
• Supportive team environment
• Employee discounts on hotel stays
• Flexible scheduling options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED