Front Desk

OrderlyMeds•Atlanta, GA

11d

About The Position

The Front Desk role is the first and last impression of the practice, responsible for delivering a seamless, elevated client experience from arrival to departure. This role blends hospitality, sales support, and operational excellence to ensure every client feels welcomed, informed, and confident in their care journey. LumiVita is looking for a full time Front Desk position at its Buckhead and Midtown locations.

Requirements

2–5+ years of experience in a client-facing role within wellness, aesthetics, hospitality, boutique fitness, or luxury retail
Hospitality-driven mindset with a passion for delivering an elevated, high-touch client experience
Strong communication skills, with the ability to engage clients professionally and warmly across in-person, phone, text, and email interactions
Detail-oriented and highly organized, with the ability to manage scheduling, client records, and front desk operations in a fast-paced environment
Proactive team player who takes initiative, collaborates effectively with team members, and contributes to overall studio success
Ability to anticipate client needs, create a seamless experience, and build long-term client relationships

Nice To Haves

Experience in a med spa or aesthetics environment preferred, but not required

Responsibilities

Greet every client warmly and create a luxury, welcoming environment
Provide guided tours of the space and educate clients on services and offerings
Ensure a smooth and personalized check-in and check-out process
Maintain ambiance standards (music, cleanliness, refreshments, overall vibe)
Manage appointment scheduling, confirmations, and follow-ups through booking systems (e.g., Zenoti)
Answer phones, texts, and emails promptly with professionalism and warmth
Handle client intake forms, documentation, and ensure accuracy of records
Process payments, memberships, and packages
Educate clients on services, memberships, and promotions
Support providers by reinforcing treatment plans and encouraging rebooking
Identify opportunities to upsell or cross-sell services (IV therapy, wellness consults, injectables, etc.)
Track and support front desk KPIs (conversion rate, rebooking %, retail sales)
Guide clients through their full journey—from first visit to long-term retention
Transition IV clients into wellness consultations or additional services
Follow up with clients post-visit to ensure satisfaction and encourage return visits
Build relationships to create loyal, repeat clientele
Work closely with providers, medical assistants, and leadership to ensure seamless operations
Communicate client needs, preferences, and feedback to the team
Support events, promotions, and in-office marketing initiatives