Front Desk

Akam Associates Inc.•Hollywood, FL

9d•Onsite

About The Position

Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality. The Front Desk/Pool-Gym Attendant supports the property by managing all visitors’ operations and reception responsibilities, cordially and professionally answering, and routing calls, assisting with various administrative functions, and maintaining a safe, clean and welcoming pool & gym environment for residents and their guests. This role ensures compliance with condominium policies, safety regulations and health codes while providing excellent customer service.

Requirements

Administrative experience
Customer Service
Effective written and verbal skills.
Candidate must have prior Front Desk Experience.
Microsoft Office experience
Strong communication and customer service skills
Organizational abilities
Data entry skills
Ability to remain alert and observant in a busy environment.
HS Diploma is required
Proficient with Microsoft MS programs; Word, Outlook, and Excel
Strong verbal communication skills
Must have strong time management skills and be able to work well in a fast-paced environment.
Must be able to lift to 50 lbs.

Nice To Haves

Prior experience in hospitality, customer service, or pool/beach attendant role preferred.
Basic knowledge of pool safety and sanitation standards; CPR/First Aid certification a plus.
Bilingual (English/Spanish) preferred

Responsibilities

Answer multi-line phone in a pleasant manner and direct calls to appropriate staff members.
Greet and announce visitors in a professional and courteous manner.
Maintain a safe and clean reception area and conference rooms.
Handle inquiries from clients and tenants.
Assist Agents with mailings.
Work on special projects as assigned.
Follow visitor and guest check-in procedures (ID scan, BuildingLink entry, resident confirmation).
Be able to work independently and maintain awareness of all amenity areas.
Communicate clearly with the Supervisor and Management about issues or supplies.
Monitor pool deck and surrounding areas to ensure safety, cleanliness, and order at all times.
Complete all opening and closing tasks for amenities each day.
Set up and maintain pool furniture, umbrellas, and towels daily.
Provide assistance with towel service, shade adjustments, and resident requests.
Regularly check water levels, cleanliness, and report any safety or maintenance concerns to management immediately.
Remove trash and maintain overall tidiness of pool deck & gym.
Monitor pool & gym occupancy and report overcrowding or unsafe behavior.
Assist management and security in enforcing guest policies and responding to incidents or emergencies.
Support in coordinating resident poolside events or activities as directed.
Maintain cleanliness and organization of gym areas, including wiping down equipment and re-racking weights.
Maintain adequate towel supply at the pool and spa by regularly washing, replenishing, and organizing during each shift.