Front Desk

PEG Hospitality Group INC-posted about 3 hours ago
Full-time • Entry Level
Sacramento, CA
501-1,000 employees
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The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, and the ability to multitask in a fast-paced hospitality environment while upholding the hotel and Brand’s service standards.

  • Greet and welcome guests upon arrival with a friendly and professional demeanor.
  • Perform accurate check-in and check-out procedures.
  • Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
  • Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system.
  • Resolve guest complaints promptly and effectively, escalating issues when necessary.
  • Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
  • Maintain lobby and front desk area cleanliness and organization.
  • Follow security procedures, monitor guest access, and report any suspicious activity.
  • Assist with reservations, cancellations, and modifications.
  • Promote hotel services and amenities to enhance guest satisfaction.
  • Some properties may require driving hotel shuttle or guest cars to support valet service.
  • High school diploma or equivalent; hospitality or customer service training preferred.
  • Previous experience in a front desk, reception, or customer service role desirable.
  • Strong communication, problem-solving, and interpersonal skills.
  • Proficiency with computers and reservation/property management systems (PMS experience a plus).
  • Ability to remain calm and professional under pressure.
  • Flexible schedule availability, including evenings, weekends, and holidays.
  • Some locations may require a Drivers’ License and insurability to operate company vehicles
  • Ability to stand for extended periods (up to 8 hours).
  • Frequent use of hands and arms for typing, phone handling, and guest interactions.
  • Occasionally lift or carry items up to 25 pounds (luggage or supplies).
  • Ability to bend, stoop, and reach as required.
  • Clear verbal communication and professional appearance at all times.
  • Bilingual skills are a plus.
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