FRONT DESK

Marriott International • Ogden, UT

384d • $33,280 - $33,280

About The Position

The Front Desk position at Ogden Courtyard involves representing the hotel to guests throughout their stay, ensuring a smooth check-in and check-out process, and providing exceptional customer service. The role requires adherence to hotel policies and procedures while effectively communicating with guests and other departments to enhance the guest experience.

Requirements

• Ability to walk or stand for long periods of time as customary in a hotel front office environment.
• Ability to communicate effectively both verbally and in writing.
• High School diploma or GED desired.
• Previous experience in a hotel environment or customer service required.

Responsibilities

• Register guests and assign rooms.
• Accommodate special requests whenever possible.
• Assist in pre-registration and blocking of rooms for reservations.
• Understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
• Know room locations, types of rooms available, and room rates.
• Be sales-minded and present options and alternatives to guests.
• Use suggestive selling techniques to sell rooms and promote other hotel services.
• Work closely with the housekeeping department to keep room status reports up to date and coordinate maintenance requests.
• Use proper telephone etiquette.
• Perform cashiering tasks like bill settlement and posting charges to guests.
• Communicate services and amenities of the hotel to guests.
• Obtain proper identification for tax-exempt guests and attach the form to the registration card.
• Read and initial the pass-on log and bulletin board daily.
• Be aware of daily activities and meetings taking place in the hotel.
• Attend department meetings.
• Report any unusual occurrences or requests to the manager or assistant manager.
• Know all safety and emergency procedures and be aware of accident prevention policies.
• Maintain the cleanliness and neatness of the front desk area.
• Perform other duties as necessary and assigned by management.

Benefits

• Paid time off
• Holiday pay
• Generous parental leave benefits
• 401k savings plan
• Hotel stay discounts
• PayActive for early pay access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED