Front Desk
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About The Position
The Urology Front Desk position involves a variety of essential functions and basic duties aimed at providing excellent service to patients and visitors. The role requires greeting all patients and visitors in a caring and professional manner, collecting patient information at check-in, and managing appointment scheduling and confirmations. The front desk staff will also handle cash transactions, apply fees for missed appointments, and ensure that all patient information is accurately entered into the EPIC system. Additionally, the position involves answering incoming calls, directing them appropriately, and maintaining the cleanliness of the waiting area. Compliance with HIPAA and OSHA regulations is crucial, as is the ability to interact professionally with vendors, staff, and physicians. Participation in office meetings is also expected.
