Front Desk/Tenant Assistant Coordinator - Park Place of Bemidji

Center City Housing Corp.•Bemidji, MN

30d•Onsite

About The Position

The Front Desk/Tenant Assistant Coordinator is responsible for carrying out the mission of CCHC by hiring and training all Front Desk/Tenant Assistants who work at the supportive housing programs. The Front Desk/Tenant Assistant Coordinator provides services as a member of a team and implements the program goals based on "Housing First" and "Harm Reduction" philosophies. Park Place provides 24 hour staff coverage at the front desk. The Front Desk/Tenant Assistant will be the first person with whom tenants, guests, suppliers and others have contact with when coming into the building. Front Desk duties include: granting admittance into the building, directing those who enter to correct areas of the building. Answering the building's telephone system and directing calls; monitoring the video surveillance system and logging tenant interactions as needed. Staff are scheduled 8 hour shifts. Available shifts include day, evening and overnight

Requirements

This position requires a person who is self-motivated with the ability to work independently and as a member of a team to carry out job duties.
This position requires a person who has interpersonal skills necessary to tactfully deal with tenants, employees, and the general public in a professional manner.
The person in this position will need to work effectively with people who are inebriated and/or have active mental health issues.
This position requires Human Resource skill in order to effectively interview and hire new employees.
This position requires a high school diploma/GED or equivalent.
This person must pass and maintain Minnesota Background Study clearance.
Ability to read, analyze, and complete documentation required by government agencies and communicate through speaking, listening, and writing effectively with tenants and outside agencies
The person in this position must possess reading, writing and basic computer skills that will allow him/her to log information and maintain information systems
This person must have vision that allows him/her to monitor video cameras
Ability to maintain confidentiality
Skill in establishing and maintaining positive relationships with diverse tenants, applicants and staff
Regular attendance, reliability, and punctuality
Available to respond to occasional property or tenant emergencies
Sensitivity and effectiveness when dealing with people from diverse backgrounds and with special needs

Nice To Haves

Supervisory skill is preferred.

Responsibilities

Recruit staff and coordinate with Human Resources to advertise and promote employment opportunities.
Assist Site Director in managing the desk staff hiring process to include conducting interviews, preparing interview forms, preparing background check forms, hiring packets, and communication with appropriate staff.
Provide direct day to day supervision and feedback, actively manage desk staff development including coaching, mentoring, and timekeeping.
Collaborate with the Site Director to coordinate and provide initial, required, ongoing and annual employee training.
Schedule Front Desk/Tenant Assistants and ensure all desk coverage.
Granting admittance into the building
Directing those who enter to correct areas of the building.
Answering the building's telephone system and directing calls
Monitoring the video surveillance system and logging tenant interactions as needed.