Front Desk - Technician

Vision Service Plan • Homosassa Springs, FL

269d • $13 - $15

About The Position

Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment, you'll know that you're doing work that matters—helping people bring their best vision to life. The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow.

Requirements

• One to two years of experience in related field
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document patient visits
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify patient needs
• Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment

Responsibilities

• Attract and retain customers by providing unsurpassed customer service
• Greet customers and explain the process and exam pricing in a transparent way
• Check-in and pretest patients in an efficient and accurate manner
• Ensure insurance is properly verified prior to Doctor encounter
• Answer phones properly and in a timely manner
• Assist in other areas of the office as necessary, including dispensing eyewear
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
• Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
• Inform Office Manager of any office problems noted by staff, doctors, or patients
• Perform all tasks assigned by Office Manager

Benefits

• Medical and dental insurance
• Free vision care insurance and eyewear discounts
• 401(k) retirement plan with employer match up to 3.3%
• Paid vacation and holidays
• Life, accidental, and disability insurance plans
• EAP access for employees and family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities