Front Desk Team Member

Movement Gym Golden • Golden, CO

404d • $39,520 - $39,520

About The Position

The Front Desk Team Member at Movement Gym plays a crucial role in delivering exceptional customer service and fostering a welcoming community environment. This part-time position is designed for individuals who are passionate about fitness and customer engagement, ensuring that all members and guests feel included and inspired during their visits. The role emphasizes the gym's core values of innovation, passion, partnership, integrity, and inclusion, while providing opportunities for personal and professional growth within the organization.

Requirements

• Upbeat and adaptable attitude that fosters a welcoming and inclusive environment.
• Solid understanding of customer service skills that enable transformative, purpose-driven moments.
• Clear and effective communicator to support collaboration with others.
• Ability to multi-task in a fast-paced environment.
• Problem-solving skills to creatively find solutions for customer needs.
• Comfortable adapting to web-based programs and registers.
• Ability to instruct educational programs.
• Regular evening and weekend availability required.

Nice To Haves

• Experience in customer service or related fields is preferred but not mandatory.
• Leadership qualities that inspire teammates to follow them.
• Ability to think deeply on subjects and provoke thought in others.

Responsibilities

• Delivers outstanding customer experience that helps inspire others to live intentionally and strive for personal bests.
• Shows respect for others and makes progress towards the mutual sharing of feedback and concerns.
• Ensures customer service delivered aligns with our culture, mission, and core values.
• Demonstrates a growth mindset through a willingness to learn and a sense of curiosity for various other tasks.
• Greets and checks-in members and guests to create an inclusive space that fosters a sense of belonging.
• Pro-actively educates customers on gym amenities, member benefits and promotions and guides customers to best-fit membership, program, or pass options.
• Takes ownership of role in helping gym meet targets.
• Performs facility upkeep, cleaning, administrative/membership, and project tasks as assigned and/or based on task list for desk team members.
• Clearly communicates basic knowledge of our retail products and gear, membership and pass options, and programming offerings for climbing, yoga, and fitness.
• Delivers belay checks, conducts community and facility checks, and instructs Introduction to Rope Climbing and Bouldering classes.
• Manages common customer service concerns and scenarios effectively, with professionalism.

Benefits

• Free gym membership
• In-gym discounts
• Guest visits
• Retail discounts
• Opportunities for advancement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed