Front Desk Team Member - Bilingual: Spanish

ChenMed•Clearwater, FL

1d•Onsite

About The Position

ChenMed is a rapidly expanding, family-owned and physician-led organization dedicated to transforming healthcare for seniors, particularly moderate-to-low-income seniors, by providing superior primary care. The company's vision is to positively change American healthcare through primary care innovation for the neediest populations, focusing on a patient-centered environment that fosters enduring relationships and delivers superior outcomes. The Care Facilitator, or Front Desk Team Member, serves as one of a patient’s first contacts with the ChenMed family, acting as a patient advocate and delivering exceptional customer service. This role involves checking patients in and out of the medical clinic and providing essential secretarial and administrative support. A successful Care Facilitator is committed to superior service and aims to build trusting relationships with patients through every interaction. ChenMed offers great compensation, comprehensive benefits, career development, and advancement opportunities, promoting a positive work-life balance and growth for its employees.

Requirements

Exceptional customer service skills and passion for serving others
Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
Knowledge of ChenMed Medical products, services, standards, policies and procedures
Skilled in operating phones, personal computers, software and other basic IT systems
Ability to communicate with employees, patients and other individuals in a professional and courteous manner
Detail-oriented to ensure accuracy of reports and data
Outstanding verbal and written communication skills
Demonstrated strong listening skills
Positive and professional attitude
Proficient in Microsoft Office Suite products including Excel, Word and Outlook
Ability and willingness to travel locally and regionally up to 10% of the time
Spoken and written fluency in English
High school diploma or equivalent education required
A minimum of 1 year of work experience in a medical clinic or similar environment required

Nice To Haves

Graduation from a nationally accredited Medical Assistant program preferred
BLS for Healthcare Providers preferred

Responsibilities

Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.
Conducts lobby checks to ensure organization and cleanliness.
Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets.
Ensures patient contact and emergency contact information is accurately documented in the system.
Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events.
Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
Verifies patient insurance via phone or website and collects any necessary copays for services.
Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
Escorts patients to exam rooms and ensures their comfort and well-being prior to leaving.
Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.
Reports on hospitalizations including HITS census, ENS Ping, etc.
Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
Participates in daily and weekly huddles to provide details on patients.
Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.
Maintains the confidentiality of patients’ personal information and medical records.
Reviews patients’ personal and appointment information for completeness and accuracy.
Transmits correspondence by mail, email or fax.
Performs other duties as assigned and modified at manager’s discretion.