Front Desk Supervisor

Ameristar Casino Resort Spa St. Charles•St. Charles, MO

12d

About The Position

Maintain AAA Four Diamond guest service requirements and standards. Ensure AAA Four Diamond “observations” (inspection program) are consistently conducted on Team Members within reporting departments. Fills all reasonable guest requests and follows up to resolve guest complaints. Work closely with Housekeeping, Facilities and Player Development on a daily basis to manage room inventory. Ensure safe and proper use of all computer equipment. Manage/Control supplies and inventory in the department. Proficiently utilize HotSOS to submit, track, and follow-up on work orders. Conduct and participate in approved and required departmental training Attends required cash handling class and adheres to all cash handling procedures in departments. Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures. Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar Casino Resort Spa St. Charles entity or by a guest of Ameristar Casino Resort Spa St. Charles. Address Team Member questions and concerns. Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship. Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates. Attend all regular departmental meetings as well as other related meetings. Maintain a safety program to ensure all Team Members have a safe work environment. Completes necessary reports in a timely manner to meet deadlines. Respond to reasonable guest requests or place guest in contact with appropriate person for assistance. Must be able to work flexible hours including days, evenings, overnights, weekends, and holidays. Ability to sustain a high level of confidentiality and professionalism. Ability to work collaboratively and communicate effectively with team members at all levels of the organizations. Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations. Highly organized and detail oriented. Uses time efficiently and effectively to manage priorities. Deals with simple and complex concepts effectively. Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service. Ability to identify circumstances or incidents that require the notification and/or approval of others. Must have excellent business communication skills and strong time management skills. Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal. Ability to do the work of those supervised.

Responsibilities

Maintain AAA Four Diamond guest service requirements and standards.
Ensure AAA Four Diamond “observations” (inspection program) are consistently conducted on Team Members within reporting departments.
Fills all reasonable guest requests and follows up to resolve guest complaints.
Work closely with Housekeeping, Facilities and Player Development on a daily basis to manage room inventory.
Ensure safe and proper use of all computer equipment.
Manage/Control supplies and inventory in the department.
Proficiently utilize HotSOS to submit, track, and follow-up on work orders.
Conduct and participate in approved and required departmental training
Attends required cash handling class and adheres to all cash handling procedures in departments.
Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar Casino Resort Spa St. Charles entity or by a guest of Ameristar Casino Resort Spa St. Charles.
Address Team Member questions and concerns.
Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
Attend all regular departmental meetings as well as other related meetings.
Maintain a safety program to ensure all Team Members have a safe work environment.
Completes necessary reports in a timely manner to meet deadlines.
Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.
Must be able to work flexible hours including days, evenings, overnights, weekends, and holidays.
Ability to sustain a high level of confidentiality and professionalism.
Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.
Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
Highly organized and detail oriented.
Uses time efficiently and effectively to manage priorities.
Deals with simple and complex concepts effectively.
Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.
Ability to identify circumstances or incidents that require the notification and/or approval of others.
Must have excellent business communication skills and strong time management skills.
Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal.
Ability to do the work of those supervised.