Front Desk Supervisor

Hospitality Group•Charlottesville, VA

1d•$17 - $18

About The Position

LTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as a Front Desk Supervisor. The Front Desk Supervisor will be responsible for the operation of the front desk by directing, controlling and supervising Front Desk Associates to ensure the best possible guest satisfaction, associate morale, brand and company standards, training, and profitability. Provide the highest quality of service to the guests at all times. Supervise and coordinate the activities of the Front Desk staff. Promote teamwork and Associate morale. Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and training. Monitor & enforce Front Desk uniform brand & company standards. Participate in the interviewing process for Front Desk Associates. Orient & train new Associates. Conduct ongoing training of all Front Desk Associates to increase job knowledge and skill level. Initiate or suggest plans to motivate Associates to achieve work related goals. Recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures. Assist Operations Manager, AGM or GCM with the payroll process. Ensure that the hotel is balanced daily and that discrepancies are communicated with the appropriate hotel management. Complete period end tasks, including an audit of cash over and short to include inventories. Respond to any guest complaint in a timely, professional and hospitable manner. Other and all duties, projects, and tasks as assigned by employee’s manager.

Requirements

Has a sincere desire to exceed guest expectations
Must have prior Front Desk Experience
Minimum of a High School Diploma and some college preferred
Must be able to work a flexible schedule which includes evenings, weekends and holidays
Must have a good command of the English language and be able to read, write and speak English fluently
Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed
Must have sold math skills
Ability to lead, train, and motivate team members
Strong communication and problem solving skills
Must possess solid relationship-building skills, people focused, highly organized and guest centric
Must have reliable transportation

Responsibilities

Directing, controlling and supervising Front Desk Associates
Ensure the best possible guest satisfaction, associate morale, brand and company standards, training, and profitability
Provide the highest quality of service to the guests at all times
Supervise and coordinate the activities of the Front Desk staff
Promote teamwork and Associate morale
Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and training
Monitor & enforce Front Desk uniform brand & company standards
Participate in the interviewing process for Front Desk Associates
Orient & train new Associates
Conduct ongoing training of all Front Desk Associates to increase job knowledge and skill level
Initiate or suggest plans to motivate Associates to achieve work related goals
Recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures
Assist Operations Manager, AGM or GCM with the payroll process
Ensure that the hotel is balanced daily and that discrepancies are communicated with the appropriate hotel management
Complete period end tasks, including an audit of cash over and short to include inventories
Respond to any guest complaint in a timely, professional and hospitable manner
Other and all duties, projects, and tasks as assigned by employee’s manager