Front Desk Supervisor- Holiday Inn Express- Springfield

Merete Hotel Management•Springfield, OR

5d•$18 - $19•Onsite

About The Position

Unlock Your Potential at Merete! Ready for a change? Merete offers more than just a job; we provide a steppingstone to your future. With us, you’ll tackle exciting challenges and grow. See which positions are open and apply today. At Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community. Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age. FRONT DESK SUPERVISOR Associates are paid weekly! SUMMARY Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting, and receiving messages, keeping records of occupied rooms, and guests’ accounts, making and confirming reservations, and presenting statements and collecting payments from guests.

Requirements

High School graduate or G.E.D. equivalent.
Prior cash handling experience necessary.
Prior customer service experience necessary.
Experience working with computers and operating keyboards.
Must pass criminal background check.

Responsibilities

Register Guests to the proper accommodations upon arrival.
Make, change, or cancel guest’s reservations at their request.
Accommodate guests with any problems or requests they have.
Assist in the training and development of new Front Desk Agents.
Verify all agents’ work and daily drops.
Call other hotels in the area for room status.
Monitor status of guest count. Update information in the computer system as needed.
Communicate with other departments to fulfill guest needs.
Answer telephones.
Maintain keys in secure areas.
Attend all mandatory meetings.
Report all unsafe conditions immediately.
Apply the company handbook and employment and labor laws in a fair and equitable manner.
Keep the work area neat and organized.
Complete other duties as assigned by manager to include cross training.
Regular and reliable attendance and punctuality are essential functions of this position.
Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.