Front Desk Supervisor
About The Position
We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Supervisor. The ideal candidate uses their engaging personality set the example for the team on how to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. The Guest Services Supervisor will supervise and direct the team in offering guests a warm welcome to our hotel/resort, and the assistance with the unloading of guest’s luggage. They will also be the leader of information for the team to serve as a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Requirements
- Hospitality industry experience is required
- Ability to remain calm and provide direction at all times
- Ability to solve problems when they arise
- Ability to work in a team environment is a must
- Pleasant and helpful personality
- Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
Nice To Haves
- Previous experience in as a hotel Bell Attendant or Supervisor is a plus
Responsibilities
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Interacts with all guests. The Supervisor will welcome each guest to our hotel. If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
- You will be escorting and orienting the guest to the front desk for check-in. Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
- Train and mentor the team of bell attendants to provide exceptional customer service
- Assist the management team in coordination of special events that will impact the arrival and departure of guests
- You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
- Assist lobby attendant in keeping entrance area clean and organized
- "Be the difference" with all guest and employees and do more than just “the norm".
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
