Front Desk Supervisor

AccorHotel • Scottsdale, AZ

10h

About The Position

First impressions are everything! Supervision of the Front Desk to ensure a smooth day-to-day operation, provide training, direction & leadership to the Front Desk staff. Ensure all staff offers outstanding service to the guests & ensure the front office staff follows Fairmont Hotels & Resorts standards.
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly service
Ensure that all Front Office colleagues are familiar and updated with hotel’s product and services
Establishes a rapport with guests and maintains good customer relationship. Works in full cooperation with other departments to make sure the guest is of the utmost priority
To ensure the safe running of the hotel. Reviews the arrival report and VIP’s to ensure all special requirements are met or exceeded. Suggesting and attending regular training on updated topics and respective skill set as required by the team
Communicate and liaise effectively with other leaders in the department and hotel
Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the records
Maximize our brand by promoting our up sell programs
Other duties as assigned

Requirements

• Previous experience is an asset
• Excellent team leading skills and team management skills
• Fluent and confident in English, additional National and International language is an asset
• Excellent written and verbal communication, interpersonal and leadership qualities
• Maintains professional and pleasant body language at all times

Nice To Haves

• Strong guest service orientation and training skills background preferred
• Degree or diploma (preferred in Hospitality and/or Tourism Management)

Responsibilities

• Supervision of the Front Desk to ensure a smooth day-to-day operation
• Provide training, direction & leadership to the Front Desk staff
• Ensure all staff offers outstanding service to the guests
• Ensure the front office staff follows Fairmont Hotels & Resorts standards
• Consistently offers professional, engaging and friendly service
• Ensure that all Front Office colleagues are familiar and updated with hotel’s product and services
• Establishes a rapport with guests and maintains good customer relationship
• Works in full cooperation with other departments to make sure the guest is of the utmost priority
• Reviews the arrival report and VIP’s to ensure all special requirements are met or exceeded
• Suggesting and attending regular training on updated topics and respective skill set as required by the team
• Communicate and liaise effectively with other leaders in the department and hotel
• Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
• Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the records
• Maximize our brand by promoting our up sell programs
• Other duties as assigned

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees