Front Desk Supervisor

Renaissance Fort Lauderdale•Fort Lauderdale, FL

19d•Onsite

About The Position

The Front Desk Supervisor, reporting to the Front Office Manager, is responsible for all front office functions and staff. Areas of responsibility include Guest Services/Front Desk & Valet. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. The professional we seek should be a good communicator, possess solid leadership skills to represent the company, be pro-active, loyal, reliable and hard-working. We seek to create a sense of place that will insure, inspire and motivate the overall team to meet and exceed the pre-determined goals and expectations of our guests.

Requirements

Minimum 3 years hotel operation management experience.
Must have Marriott Front Office experience.
Extensive knowledge of all hotel departments.
Ability to understand and provide friendly guest service.
Ability to correctly process check-ins and check-outs, answer questions and resolve guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.
Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, calculator, phone and other office equipment.
Attention to details with good organizational and efficient time management skills.
Consistently professional attitude and behavior with effective listening and communication skills.
Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities.
Ability to satisfy the legal requirements for employment within the jurisdiction.
Ability to stand for long periods.

Responsibilities

Interview, hire, train, cross-train, schedule, coach, counsel, and discipline associates and perform annual performance evaluations.
Efficient daily operation of Guest Services, while adhering to budget guidelines.
Manages day-to-day operations, ensuring the quality standards and meeting the expectations of the guests on a daily basis.
Develop specific goals and plans to prioritize, organize, and accomplish your work.
Maintain adequate and accurate room inventory. Monitors availability and reservations regrets.
Respond to guest questions, concerns, comments, and requests promptly, courteously and professionally.
Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Verify nightly audits to ensure all financial controls are being met.
Maintain working relationships and communicate with all departments.
Ensure implementation of all hotel policies and house rules.
Understand the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honestly/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Monitor all V.I.P. guests and requests.
Other duties as assigned by management.