Front Desk Supervisor

Adero Hospitality Management LLC • Scottsdale, AZ

19d

About The Position

The Front Desk Supervisor plays a pivotal role in ensuring the smooth and efficient operation of the front office in a hospitality environment. This position is responsible for overseeing front desk staff, managing guest services, and maintaining high standards of customer satisfaction. The supervisor ensures that all guest interactions are handled professionally, confidential information is protected, and any issues are resolved promptly using sound judgment. They coordinate with other departments such as housekeeping and room service to deliver seamless guest experiences. Ultimately, the Front Desk Supervisor contributes to the overall reputation and success of the property by fostering a welcoming and organized front office environment.

Requirements

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of 2 years experience in front desk or guest service roles within the hospitality industry.
• Proficiency in Opera or similar property management systems.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and exercise sound judgment in guest interactions.

Nice To Haves

• Previous supervisory or team lead experience in a hotel or resort setting.
• Certification in hospitality management or customer service.
• Experience with additional property management systems and front office software.
• Bilingual abilities to assist a diverse guest population.
• Knowledge of industry best practices for guest service and front office operations.

Responsibilities

• Supervise and support front desk staff to deliver exceptional guest service and maintain operational efficiency.
• Manage guest check-in and check-out processes using property management systems such as Opera.
• Ensure confidentiality of guest information and handle sensitive data with discretion.
• Coordinate with housekeeping and room service departments to address guest requests and resolve issues promptly.
• Train new front desk employees and provide ongoing coaching to improve team performance.
• Monitor daily front office operations, including cash handling, reservations, and billing accuracy.
• Identify and solve problems proactively to maintain a positive guest experience.
• Prepare and maintain reports related to front desk activities and guest feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees