Front Desk Supervisor - The Westin Monache
About The Position
The Front Desk Supervisor assists the management team in overseeing all Front Desk, Bell and Concierge operations. This individual provides exceptional guest service, guidance and leadership to ensure consistent service is provided. Represents management in solving guest problems and implements company policy when management team is not available. Working in the iconic mountains of California is a dream we want to help you achieve and it all starts here. There is typically an array of positions available, falling into either the seasonal or full-time/year-round categories. So, whether you are looking to start a career or spend a season with us, we've got an opening that's right for you. Mammoth offers exciting, equal-opportunity employment options for job seekers looking for a rewarding work experience in the ski resort and hospitality industry. We take pride in the mountain lifestyle. Skiing, snowboarding, hiking, biking and much more are at your fingertips at our destinations. The company owns and operates a variety of resort businesses including recreation, hospitality, real estate development, food and beverage and retail. Specific businesses owned and operated by Mammoth Mountain include Mammoth Mountain Ski Area, June Mountain, Tamarack Lodge and Resort, Mammoth Snowmobile Adventures, Mammoth Mountain Bike Park, and the Mammoth Mountain Inn. Mammoth Mountain also operates The Westin Monache, Juniper Springs Resort, the Village Lodge and Sierra Star Golf Course in Mammoth Lakes, California. E-Verify Participation Right to Work
Requirements
- High School or equivalent education required
- 1-2 years of previous Front Desk Agent experience, Front Desk Supervisor experience or similar
- 1-year experience in leadership role in hospitality or equivalent
- Strong interpersonal and problem-solving skills
- Ability to multitask in a high-volume setting
- Strong computer skills
- Basic cash handling skills required
Nice To Haves
- Lightspeed and GXP experience beneficial
- Marriott/Starwood experience beneficial
- Knowledge of hospitality industry
- Ability to effectively present information in a one-on-one setting or in a group
Benefits
- free season pass, including free access to all other Alterra resorts
- Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
- Discounts on ski/snowboarding lessons
- Friends and Family vouchers
- Retail & Food discount
- Equipment Rental discount
- 401k with company match
- Healthcare
- Dental
- Vision
- PTO for benefit eligible employees
- Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
