Front Desk Supervisor

Sage Hospitality • Fort Collins, CO

22h • Onsite

About The Position

Nestled in the heart of Old Town Fort Collins, The Elizabeth Hotel and Emporium is a one-of-a-kind destination where music, art, and Colorado spirit converge. From the live performances at the Magic Rat and rooftop cocktails at the Sunset Lounge, to locally inspired fare at The Emporium, every corner of this hotel hums with energy and personality. Working here means you’re not just clocking in; you’re helping write the story of a place people genuinely love. The Elizabeth Hotel celebrates individuality and is committed to creating a workplace where team members feel seen, supported, and inspired to grow. As part of Sage Hospitality Group, it offers the resources of an industry leader while maintaining the warmth and creativity of an independent, community-rooted property. Hospitality runs 24/7, and the hotel relies on team members who bring energy, flexibility, and commitment to every shift, investing in their growth. The Front Desk Supervisor supervises front office staff ensuring an efficient operation producing excellent results for customers. This role responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services, and responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Requirements

• High school education or equivalent experience.
• 1 or more full years employment experience in a related position with this company or other organization(s).
• Requires understanding of all hotel front office procedures.
• Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Requires supervision/management skills.
• Ability to communicate information and hotel services to management and guests.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Nice To Haves

• Second language may be required.

Responsibilities

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
• Coordinate guest service efforts to include group and VIP arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Benefits

• Real growth, real pathways; mentorship, cross-functional learning, and internal advancement opportunities across The Elizabeth and the broader Sage portfolio
• Flexible scheduling designed to support a healthy work-life balance
• An inclusive culture that leads with integrity, curiosity, and care
• Wellness resources
• Tuition reimbursement
• Meaningful benefits
• Team perks, including hotel and travel discounts, team meals, and employee recognition programs
• A chance to give back; Sage is deeply committed to community impact, and we bring that spirit to everything we do in Fort Collins
• Medical, Dental, Vision insurance (average 30 hour per week to qualify for benefits)
• Health savings and flexible spending accounts
• Basic life and AD&D insurance
• Short- & long-term disability
• Mental health resources including an Employer Assistance Program (EAP)
• Paid time off (PTO), sick pay, and holiday pay
• Eligible to participate in the company’s 401(k) program with employer matching
• Free Employee Meals (Wednesdays – Sundays)
• Discount rates on Sage and Marriott hotels and Sage Restaurants
• Employee referral Bonus program ($500 for hourly roles and $1000 for salaried roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED