Front Desk Supervisor
About The Position
LivINN Hotels is driven by a dynamic and innovative executive team, all sharing a vision to redefine the hotel experience in the Midwest. Our focus is on delivering top-notch guest experiences at exceptional value. While we are a modestly sized company, our commitment to genuine hospitality and high standards of service runs deep. The Front Desk Supervisor plays a key role in creating memorable guest experiences by leading the front desk team and ensuring smooth daily operations. This position balances hands-on guest service with team leadership, training, and operational oversight.
Requirements
- Prior hotel front desk or hospitality experience preferred
- Supervisory or leadership experience a plus
- Experience with Jonas a plus
- Strong communication and customer-service skills
- Ability to multitask in a fast-paced environment
- Dependable, professional, and team-oriented
- Comfortable standing for extended periods and performing light physical tasks
Responsibilities
- Supervise and support front desk associates during daily operations
- Ensure exceptional guest service and prompt resolution of guest concerns
- Assist with scheduling, training, and onboarding of front desk team members
- Maintain accurate reservations, check-ins, check-outs, and cash handling
- Enforce hotel policies, procedures, and service standards
- Communicate effectively with management and other departments to ensure seamless operations
- Step in to assist at the front desk as needed during busy periods
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Paid Time Off
- 401k
- 401k Match
- Supplemental benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
