Front Desk Supervisor
About The Position
As a Front Desk Supervisor , you will support the daily operations of the front desk by providing exceptional service to guests, assisting with check-in and check-out procedures, and helping resolve routine issues. In this role, you will serve as a go-to resource for front desk team members during your shift, ensuring that brand standards and guest service expectations are consistently met.While this position does not include managerial responsibilities, you will set the tone for service excellence and help reinforce a welcoming environment for all guests. You will be living out our company purpose of “hospitality from our family to yours."
Requirements
- 1-2 years of experience in hotel front desk or guest service roles required.
- Strong verbal and written communication skills to interact effectively with guests, coworkers, and other departments.
- Proficient in basic computer and keyboard functions; experience with property management systemspreferred.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Must be able to work a flexible schedule, including nights, weekends, and holidays.
- High attention to detail and commitment to following procedures and standards.
Nice To Haves
- Prior experience in a lead or support role at the front desk is a plus.
Responsibilities
- Provide a warm and professional welcome to all guests upon arrival and throughout their stay.
- Assist with guest check-ins and check-outs using the property management system in accordance with brand standards.
- Respond to guest inquiries, requests, and concerns in a timely, courteous, and effective manner.
- Monitor lobby and front desk area to ensure cleanliness, organization, and a professional atmosphere.
- Support front desk associates by answering questions, providing guidance, and helping resolve minor service issues.
- Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met.
- Follow established procedures for handling room moves, special requests, and service recovery situations.
- Maintain accurate records of guest information, payment methods, and room charges.
- Ensure key security, privacy standards, and guest confidentiality protocols are followed at all times.
- Process reservations, cancellations, and modifications as needed.
- Handle cash, credit card transactions, and shift reports according to hotel cash handling policies.
- Restock and maintain front desk supplies and printed materials.
- Follow hotel policies for lost and found, emergency procedures, and safety protocols.
- Greet each guest you encounter during your shift with a friendly smile and helpful attitude.
- Must maintain a professional appearance in accordance with company standards.
- Additional responsibilities may be assigned as needed to meet evolving business demand.
Benefits
- Comprehensive Benefits Package for Full-Time Employees
- Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
- Comprehensive health, dental, and vision insurance, plus disability and life coverage
- 401(k) with employer match
- Exclusive global hotel discounts
- Career growth opportunities across our hotel portfolio
- Additional perks including paid volunteer time and lifestyle discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
