Front Desk Supervisor
About The Position
The Front Desk Supervisor directly oversees the daily operations of the Front Desk team, ensuring all tasks are completed efficiently and in alignment with company policies and applicable laws. This role is responsible for interviewing, hiring, and training new team members, as well as planning, assigning, and directing their work. The supervisor also conducts performance evaluations, provides coaching and recognition, and administers corrective action when needed. Additionally, this position handles guest and team member concerns, addressing complaints and resolving issues promptly to maintain a high level of service and operational excellence. As the Front Desk Supervisor, you will: Greets, registers, and assigns rooms to guests Transmits and receives telephone messages Answers inquiries about hotel services; registration of guests Keeps records of room availability and guests' accounts Computes bill, collects payment, and makes change for guests Makes and confirms reservations Prepares daily reports (credit limit, cash) Reviews daily arrivals and departures Coordinates with housekeeping when VIP Guests arrive Training all new Front Desk personnel Sets up Front Desk meetings Makes Front Desk Schedule To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Requirements
- Must be able to lift up to 15lbs.
- Must be able to stand for long periods of time.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner.
- Excellent customer service skills.
- Must work weekends and holidays, including night shifts ( i.e., Second shift & Late second shift).
Responsibilities
- Greets, registers, and assigns rooms to guests
- Transmits and receives telephone messages
- Answers inquiries about hotel services; registration of guests
- Keeps records of room availability and guests' accounts
- Computes bill, collects payment, and makes change for guests
- Makes and confirms reservations
- Prepares daily reports (credit limit, cash)
- Reviews daily arrivals and departures
- Coordinates with housekeeping when VIP Guests arrive
- Training all new Front Desk personnel
- Sets up Front Desk meetings
- Makes Front Desk Schedule
Benefits
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
