Front Desk Supervisor

Beyond Grad

17d

About The Position

The placement opportunity includes the following departments and positions: Department: Orientation Position: Onboarding Duration: 0.5 month Job Description: You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training. Department: Rooms Division Position: Front Desk Duration: 4.5 months Job Description: You will learn the front desk computer system; check -in and check -out procedures; promoting the Preferred Guest Program; cashier responsibilities; maintaining a house bank and making a deposit and accurate report of receipts daily; group arrivals procedures, guest room assignment, and control; walk over procedures; hourly house counts; sell -out controls; room key controls; room up -selling techniques; resolve guest concerns. Department: Rooms DivisionPosition: Housekeeping Supervisor Duration: 1 monthJob Description: You will learn to inspect guest rooms and public spaces to ensure compliance with all standards; assist in scheduling room, turndown, mini -bar and linen attendants; provide training, coaching and counseling for better performance; learn to supervise performance of all team members; produce schedules for employees in accordance with staffing guides/ productivity requirements; review and adjust staffing daily to ensure optimum staffing levels; review assignments of employees and make adjustments; manage administrative functions in accordance with established standards; evaluate, coach, counsel and provide leadership support. Department: Rooms Division Position: Front Desk Supervisor Duration: 6 months Job Description: You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell -out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow -up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings. <\/div><\/span>

Requirements

You are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry OR have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA)
You have shown consistent career growth over the last years.
You have shown serious commitment to your most recent employers.

Responsibilities

oversee the front desk agents
handle walk over procedures
maintain hourly house counts
sell -out controls
room key controls
train staff on upselling techniques
resolve guest concerns
assign tasks to front desk agents
provide training and support to front desk agents
maintain all front desk related equipment and a par stock of supplies
strategies to maximize occupancy and revenue
review Housekeeping reports and follow -up
front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings