Front Desk Agent

KW PROPERTY MANAGEMENT AND CONSULTING•North Miami, FL

8h•Onsite

About The Position

The Front Desk Supervisor provides a professional and competent image to offer Residents friendly and outgoing customer service. This role serves as a key employee liaison between all guests of the community and the Residents. The supervisor must have experience in the hospitality industry, demonstrate organizational skills, excellent interpersonal skills, and strong communication. Responsibilities include overseeing the daily operation of the Front of House, which encompasses the Front Desk, loading dock, package room, and Roving Safety Agents. As a team member of KW PROPERTY MANAGEMENT & CONSULTING, the supervisor is expected to understand and support the company's mission statement and practice its GREAT values daily, which include greeting and smiling, showing respect, accepting empowerment, showing enthusiasm, being accountable, and being trustworthy and transparent.

Requirements

High School Diploma
Minimum of one (1) year related Front Desk Supervisor experience and/or hospitality training OR 3+ years of experience in a Front Desk Agent role with capability and readiness to supervise a team.
Must possess strong managerial background with ability to supervise a Team
Must be proficient and working knowledge of Microsoft Office Applications.

Nice To Haves

AA or BA degree in Hospitality, Property Management, or Related field is a strong plus
Bi-lingual; Spanish and English may be required at some properties.

Responsibilities

Acquires and maintains current knowledge client’s community documents, policies, and procedures.
Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it’s residents, their guest and all staff.
Ensures resident guest and intrusion deterrent policies are effectively followed.
Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives.
Assist with budgeting and long term planning.
Schedules staff to cover the needs of the building trying to avoid unnecessary overtime.
Approves all departmental schedules
Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections.
Ability to supervise and oversee project performed by shift supervisors.
Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.
Responds to phone calls and correspondence in a timely, professional manner.
Encourages staff to behave in a professional manner and comply with company’s safety standards.
Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly.
Ensure violations and work orders are processed regularly as required.
Preform regular rounds of the property to insure the established safety procedures and rules are being followed by staff, residents, their guest and vendors (contractors).
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.