Front Desk supervisor

IHG•Nashville, TN

11d•Onsite

About The Position

Corporate travelers arriving at Nashville International Airport (BNA) are just 12 miles from our hotel. You will enjoy clean and comfortable lodging that will help you stay productive on the road. Free Internet, a 24-hour Business Center and flexible meeting spaces are sure to accommodate business needs for individuals and groups. We provide free shuttle service within three miles of the hotel, including the Music City Center, downtown Nashville, and Vanderbilt Children’s Hospital. This modern and cozy facility is just minutes away from major shopping, dining, and entertainment districts. Our location puts you near Vanderbilt University and is walking distance of Dudley Field, Centennial Park, and the famed Parthenon. Visit the art venues along the famous Music Row, check out a concert at Bridgestone Arena or watch the Tennessee Titans play at the Nissan Field. The InterContinental Hotel Group owns, operates and franchises more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

Requirements

Positive attitude, flexible scheduling and able tp promote teamwork within all departments.

Responsibilities

Front Desk Shift Manager manages all aspects of the day-to-day operation, including scheduling employees, monitoring performances, and recommending or initiating corrective actions and coaching.
Ensure all staff are properly trained and have the tools and resources to complete the job effectively.
Ensure guests receive prompt, professional attention and are greeted properly upon arrival.
Communicate and assist in achieving departmental guest satisfaction, revenue, and profit goals.
Ensure procedures are followed for security of monies, credit, and financial transactions, and guest security.
Interact with outside vendors and all internal departments.
Manage labor costs and expenses within department.
Assist with back up for PBX/shuttle and concierge positions when necessary.