Front Desk Supervisor

Aramark

About The Position

Zephyr Cove Resort, Adventure Mountain and Lake Tahoe Adventures are the best of both worlds: the beauty of a pristine mountain lake setting combined with the thrill of new adventures. On the South Shore of Lake Tahoe, the sky is the limit for what you can see and do: enjoy a hike along lakeview trails, relax on the beach, or enjoy a show at the theater after an afternoon shopping trip. Only one hour from Reno, Lake Tahoe is easily accessible, and above all, it offers a fabulous escape from the world below. Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.

Requirements

Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.
A strong knowledge of personal computers is essential.
Experience in all facets of providing guest services.
Must be able to lead, motivate, and communicate effectively with others.
Strong organizational abilities.
Must be able to read, write, and clearly speak English

Nice To Haves

Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor.

Responsibilities

Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.
Coordinates registration functions and transportation for all guests.
Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:
Check in and check out functions
Ensures proper execution of Lobby Ambassador Program.
Guest orientation of the local area and the conference center facilities
Proper telephone service technique and PBX operation
Handling of guest mail, messages and special deliveries
Coordinating reservations for guest transportation
Full understanding and utilization of the property management system
Familiarization with night audit function
Assisting all guests in any way possible including following up on guest concerns in a timely manner.
Maintaining a limited supply of sundries and restocks as necessary.
Issuing and monitoring safe deposit boxes
Opening and closing of support staff cashier banks.
Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
Communicate closely with all departments to ensure a seamless guest experience.
Establish, implement, and follow all emergency procedures.
Perform any or all other duties as assigned by Guest Services Manager