Front Desk Supervisor

Erickson Senior Living • Peabody, MA

2d • $25 - $30 • Onsite

About The Position

Our senior living community is seeking an experienced Communications Supervisor (Front Desk Supervisor) to oversee daily operations of our four front desk reception areas. This is a highly visible role that ensures the highest level of customer service to all residents, staff, and guests. You will supervise a team of 25 front desk professionals and be responsible for interviewing, training, and development. You'll oversee daily operations of four reception areas, coordinate schedules for coverage, maintain staffing levels, and conduct employee evaluations with the support of the Customer Service and Communications Manager. To be successful in this role requires strong leadership skills and ability to motivate others, excellent computer skills, exceptional verbal communication skills, schedule flexibility (days, nights, weekends, and holidays required), and a high standard of excellence. Compensation: commensurate with experience $25-$30/ hour

Requirements

• Switchboard and receptionist experience
• Supervisory experience
• Excellent verbal communication skills
• Ability to effectively interact with all levels of staff and residents
• Strong multi-tasking abilities

Responsibilities

• oversee daily operations of our four front desk reception areas
• ensure the highest level of customer service to all residents, staff, and guests
• supervise a team of 25 front desk professionals
• interviewing, training, and development
• oversee daily operations of four reception areas
• coordinate schedules for coverage
• maintain staffing levels
• conduct employee evaluations with the support of the Customer Service and Communications Manager

Benefits

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees