Front Desk Supervisor

Stoughton•Stoughton, WI

15h

About The Position

Front Desk Supervisor The Front Desk Supervisor’s responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. Employee training, counseling, training and scheduling may be required. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us. Benefits: Employer Matching 401K Retirement Plan Medical Insurance Dental Insurance Vision Insurance FREE life insurance Vacation Pay Holiday Pay Management training

Requirements

Flexibility to work in shifts and report for scheduled shifts
Ability to work with little or no supervision while meeting high-performance standards
Excellent organization skills
Ability to follow instructions
High School Diploma or GED

Nice To Haves

AA or Bachelors Degree
Work experience in Customer Service in the Hospitality Field
Experience with hotel operation systems

Responsibilities

Oversee all aspects of the Front Desk team including training, coaching/counseling, and possibly scheduling
Assist GM/AGM in meeting company and brand standards along with reporting accuracy/deadlines
Provide a welcoming environment at all times
Courteous phone etiquette
Computer literacy
Ability to effectively communicate with guests in a professional manner
An energetic and outgoing personality
Handle cash and credit cards accurately
Demonstrate teamwork
Protect guest information and ensure privacy
Attempt to resolve complaints immediately and take ownership of situations
Complete all Brand and Company Training in a timely manner
Strive to achieve 100% guest satisfaction