Front Desk Supervisor

Hilton Grand Vacations•Nashville, TN

21d

About The Position

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today. Hilton Grand Vacations is now looking for a Front Desk Supervisor to join the team at Downtown Nashville in Nashville, TN. Don't miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement. As a Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience- right from the moment they set foot on the property until they leave. Don't miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence. Here’s why you will love It here: Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more!

Requirements

High School Diploma/GED
Ability to read, analyze and interpret complex documents.
Ability to build and interpret business communications and reports.
Basic mathematical skills.
Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
Excellent interpersonal and service skills.
Ability to resolve conflict, think on their feet, influence, and mentor others.
Must have computer skills and the ability to work with multiple applications.
Ability to multi-task.
Effective verbal and written communication skills with the ability to communicate well with guests in English.
Able to work varied shifts, including weekends and holidays.
Able to stand/walk for prolonged periods of time.

Nice To Haves

3+ Years of Hospitality or related experience
2+ years of prior management/supervisory experience
Clarity Certified

Responsibilities

Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
Responsible for training and direction of new department Team Members.
Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
Maintain a daily log of all guests' opportunities with corrective action steps and contacting member/guest communicating special request.
Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
Setting the house 14 days in advance, ensuring the matrix is correct with availability.
Responsible reconciling night audit and all supporting documentation is accurate.
Make weekly schedule of team members and coordinating team member time off
Assist with coverage of Team Member's while on PTO and/or call-outs
Other duties as assigned by management.