Front Desk Supervisor

Island Hospitality Management • San Diego, CA

2d

About The Position

At MOXY , the front desk is more than a desk; it's the heartbeat of the hotel. We're looking for a confident, service-driven Front Desk Supervisor who thrives in a high-energy environment and enjoys blending hospitality, events, and social experiences. This role supports the daily operation of the front desk and front desk bar, while also assisting with on-property events and activations that bring the MOXY vibe to life. This position will require flexible scheduling availability. As a Front Desk Supervisor, you'll lead by example, support your team, and ensure guests experience seamless service from check-in to last call.

Requirements

• A highly motivated, hands-on leader with a strong sense of ownership
• Comfortable working in a fast-paced, social, and guest-facing environment
• Ability to anticipate issues, think on your feet, and solve problems calmly
• Strong communication skills and a natural ability to connect with guests and team members
• Able to remain composed and professional in high-volume or high-energy situations
• Approachable, positive, and visible on the floor—this is a leadership-through-presence role
• Ability to stand, walk, and move throughout the hotel for extended periods
• Schedule varies based on occupancy, seasonality, events, and staffing needs
• This position requires flexible availability , including evenings, weekends, and holidays, as needed to support business needs and event schedules.

Responsibilities

• Lead and support daily front desk operations, including guest check-in and check-out
• Support the front desk bar operation , ensuring responsible service, brand standards, and a great guest experience
• Assist with hotel events and activations , including setup, execution, guest flow, and service support
• Serve as a key point of contact for guests, team members, and vendors
• Ensure all front desk team members are trained on service standards, brand expectations, and guest recovery procedures
• Process guest payments and resolve billing questions according to hotel standards
• Prepare shift reports and communicate key updates to the management team
• Assist with team member scheduling, coverage, and daily task coordination
• Actively engage with guests in public spaces, creating a fun, welcoming, and social atmosphere consistent with the MOXY brand

Benefits

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed