Front Desk Supervisor - Limelight Aspen

Aspen Skiing Company•Aspen, CO

11d

About The Position

The Front Desk Supervisor oversees daily operations at the hotel's front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient team performance. They assist in training staff, resolving guest concerns, and maintaining compliance with hotel policies to enhance the overall guest experience. This position reports to the Front Office Manager.

Requirements

High School Diploma or equivalent required
1 year of management experience preferred
3 year of front desk experience preferred
Strong leadership and team supervision skills
Excellent customer service and conflict resolution abilities
Proficiency in hotel property management systems (PMS) and reservation software
Strong verbal and written communication skills
Ability to multitask and remain calm under pressure
Knowledge of hotel policies, procedures, and hospitality standards
Problem-solving skills with a proactive approach to guest and operational issues
Basic accounting and cash-handling experience
Strong attention to detail and organizational skills
Ability to train, mentor, and motivate team members
Familiarity with local attractions, services, and hotel amenities
Ability to work flexible schedules, including nights, weekends, and holidays
Professional appearance and demeanor
Strong time management skills with the ability to prioritize tasks
Ability to maintain confidentiality and handle sensitive guest information
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Nice To Haves

College degree in related field preferred

Responsibilities

Supervise front desk operations to ensure a seamless guest experience
Train, mentor, and support front desk staff in service standards and procedures
Assist with check-in, check-out, and reservation management
Handle guest inquiries, complaints, and special requests promptly and professionally
Monitor and ensure compliance with hotel policies and brand standards
Coordinate with housekeeping, maintenance, and other departments for guest needs
Balance daily transactions, process payments, and manage billing issues
Prepare shift reports and communicate key information to management
Maintain a welcoming and professional lobby atmosphere
Support emergency procedures and ensure guest safety protocols are followed
Perform additional duties as assigned by hotel management
Other duties as assigned