Front Desk Supervisor- Residence Inn and SpringHill Suites Clearwater Beach
About The Position
Life as a Front Office Supervisor: Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed. Responding to and resolving guest service requests. What to expect in your first few months: First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting and leading the front desk team. From there, you will show the guests how our staff can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!
Requirements
- Bachelor of Science degree in hospitality or related field
- Minimum of 1 year experience as a front desk supervisor
- Good understanding of procedures and practices in the hospitality industry
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- The ability to provide exceptional customer service
- Good leadership and training abilities
Responsibilities
- Defining and implementing front desk objectives and procedures.
- Hiring and training staff and managing the shift schedules.
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records, among others, as needed.
- Responding to and resolving guest service requests.
Benefits
- Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
- Paid time off for full AND part time associates
- Travel discounts at hotel partners and franchises around the world
- Participation in our Wellness program
- On-demand pay opportunities for instant pay between paychecks
- Leadership development program and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
