Front Desk Supervisor

Blue Water Hospitality Group, LLC•Ocean City, MD

14d

About The Position

The Front Desk Supervisor’s responsibilities include all aspects of the Camp Store, Front Desk and Guest Services: answering phones, making/managing/changing guest reservations, working front desk shifts, all aspects of customer service, all aspects of retail, inventory management, and etc. This position reports to and supplements the functional capacity of the Assistant General Manager.

Requirements

Customer-focused and the ability to perform job duties in a fast-paced environment
Excellent oral and written communication skills
Friendly and respectful phone etiquette
Intermediate to advanced computer knowledge
Strong attention to detail
High school diploma or GED Equivalent
Previous experience in customer service and/or hospitality industry preferred.
Previous retail experience preferred.
MUST be able to work nights, weekends and holidays.
MUST maintain regular and reliable attendance record.

Responsibilities

Ensure that each guest receives outstanding service by providing a guest-friendly environment. This includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
Perform all check-in and check-out tasks.
Manage online and phone reservations.
Take messages and redirect calls to appropriate offices
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Confirm group reservations and arrange personalized services for VIP customers and event attendees
Operate computer reservation system
Effectively operate POS system to correctly assign payments for tickets and merchandise, including accepting payments and providing accurate change.
Maintain updated records of bookings and payments
Provide information about our property, available site-types, rates, and amenities
Provide local information on restaurants, special sites, activities, etc.
Respond to clients’ complaints in a timely and professional manner, online and in-person
Operate office equipment, such as scanners, printers, label makers, etc.
Communicate with our housekeeping staff to ensure all VRs are clean, tidy, and fully furnished to accommodate guests’ needs
Perform various clerical tasks as needed (receiving/dispersing mail and packages, filing, inventory management, etc.)
Performs other duties as assigned.