Front Desk Supervisor

Hilton Grand Vacations•Charleston, SC

About The Position

Come join our new and breathtaking 100 suite Liberty Place Charleston, a Hilton Club, the site of the historic Liberty Tree. History is in the making with our Connie-Award winning team of 55, and we are eager to welcome you into our evolving culture where we are #LITWithLiberty every day in serving each other, our Owners and guests. We are looking for a Front Desk Supervisor to join our us at Liberty Place Charleston. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you Responsibilities

Requirements

High School Graduate or equivalent experience
Able to work flexible schedules including mornings, evenings, weekends, and holidays
1-3 years of related experience
1+ years of Supervisory experience
Demonstrates problem-solving, analytical, and conceptual skills
Strong written and oral interpersonal skills with the ability to build and maintain productive working relationships
Displays effective organizational skills, including the ability to effectively prioritize and handle multiple tasks in timeframes within a small team.

Nice To Haves

Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping.
Timeshare/Vacation Ownership experience
2+ years of Supervisory experience

Responsibilities

Greet and meet owners / guests upon arrival.
Register guests into the computer, verifying reservation, address and credit information.
Accept payment for guest accounts at check in and check out.
Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
Coordinate and monitor reservations.
Ensure all Front Office quality standards are aligned with and all policies and procedures are consistently applied.
Maintain a house bank and ensures deposit accurately reports the daily transactions.
Assign specific tasks to guest service agents relative to credit, missing addresses, posting charges and overall cleanliness and organization of the front desk.
Post miscellaneous charges as requested.
Maintain a daily log of all guests’ opportunities with corrective action steps.
Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
Collaborates with all resort departments to meet guest expectations.
Corresponds to social media and guest member relations in a timely manner.
Trains, supervises, schedules and assists in evaluating Team Members.
Any other duties that may be necessary to daily functioning of the resort.