Front Desk Supervisor

Gulph Creek Hotels•Robbinsville Township, NJ

About The Position

The Front Desk Supervisor leads Front Desk operations and supports daily hotel functions while delivering exceptional guest service. This role ensures compliance with brand standards, oversees Front Desk and Night Audit operations, assists the Sales team as needed, and serves as a role model by demonstrating professionalism, adaptability, and strong leadership in a fast-paced hospitality environment.

Requirements

Proficiency in PEP and Kipsu required
Ability to multitask and prioritize effectively in a fast-paced environment
Demonstrated ability to work independently while following direction and established procedures
Demonstrated ability to adapt effectively to diverse backgrounds and personalities among employees and guests
Strong communication, organizational, and problem-solving skills

Nice To Haves

Previous Front Desk or supervisory hotel experience preferred

Responsibilities

Lead daily Front Desk, Guest Services, Reservations, PBX, and Night Audit operations
Serve as Manager on Duty as scheduled
Respond to guest requests, concerns, service recovery issues, and online guest surveys
Follow up with extended-stay guests and ensure extended-stay logs are completed accurately and consistently
Assist with staff scheduling to ensure proper coverage
Assist with ordering supplies and materials
Handle in-house guest balances and notify management of potential liabilities
Balance cash, check, credit card, and ledger accounts; perform audit functions as assigned
Ensure all Front Desk reports, logs, and binders are accurate and up to date
Ensure Front Desk team members are enrolled in and actively using Kipsu throughout their entire shift
Assist the Sales team with administrative support as needed
Assist with covering shifts when necessary
Maintain high standards of professionalism, attendance, appearance, and safety