Front Desk Supervisor - Eastern Slope Inn

Berry Companies•Conway, NH

10h

About The Position

Front Desk Supervisor - Eastern Slope Inn Join the Berry Companies - Be a Part of Our Tradition and Future The Berry Companies are a family of businesses led by founder and C.E.O. Joe Berry along with his senior leadership team . Collectively, the Berry Companies are a leading employer in the Mount Washington Valley, providing their team members with rewarding careers, and its customers with valuable experiences. The Berry Companies owns and manages housing and lodging for the Mt. Washington Valley, including homes, condominiums, apartments, hotel rooms, suites, and vacation rentals. It also boasts a robust vacation ownership program that has been a leader in that industry since its inception. We are now recruiting for a reliable and diligent Front Desk Supervisor to join our team to provide our vacation owners and guests outstanding service and leadership to our front desk team. As a Front Desk Supervisor , you will: Lead and support the front desk team in delivering service-exceptional vacation experiences to resort guests and owners. Ensure day-to-day front office operations run smoothly, meet brand standards (RCI/Revinate), and achieve measurable performance goals including Net Promoter Score (NPS), staff development, and operational efficiency. Act as the department lead in the absence of management.

Requirements

2+ years customer service experience (hospitality preferred)
1+ year in a supervisory or lead role
Proficient in Microsoft Office and front desk software systems
Strong communication, organization, and time management skills
Able to stand for long periods, lift 25 lbs, and navigate stairs

Responsibilities

Deliver Excellent Guest Service
Supervise Front Office Team
Escalate and Resolve Guest Issues
Ensure Front Desk Procedures Compliance
Manage Breaks and Report Schedule Needs
Maintain Communication & Coordination
Serve as Manager-On-Duty
Daily Check-list and Tasks
Act as lead support and mentor for Guest Services team during scheduled shifts
Respond to and resolve escalated guest concerns professionally, timely, and effectively
Oversee all guest interactions to ensure brand service standards are met or exceeded
Lead onboarding, shadowing, and ongoing training of Guest Services Associates
Conduct daily team huddles or shift briefings to communicate updates and goals
Ensure adherence to operational procedures including: Cash handling and balancing Office supply stock Gift shop inventory Key control Incident reporting
Collaborate with management to ensure staffing levels match forecasted demand
Provide shift reports and performance feedback to Front Office Operations Manager
Assume responsibility for Front Desk operations during MOD shifts or when management is off property